1. Eligibility for Returns

You may request a return or exchange if:

• The item is unused, in its original packaging, and in the same condition as received.

• The return request is made within 7 days of delivery.

• Proof of purchase (e.g., order confirmation or receipt) is provided.

2. Non-Returnable Items

The following items are not eligible for returns:

• Opened or used cosmetics and parlor products

• Items marked as final sale

• Gift cards

3. Return Process

To initiate a return:

1. Contact us at support@vorosha.net or +880 1974-822800 with your order details.

2. Our team will review your request and provide return instructions.

3. Ship the item back to us at your own expense (unless the return is due to a defect or error on our part).

4. Refunds

• Refunds are processed to the original payment method within 7-10 business days of receiving the returned item.

• Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

• Exchanges are subject to product availability.

• Follow the same steps as returns to request an exchange.

6. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at support@vorosha.net or +880 1974-822800.

• We will arrange a replacement or refund at no additional cost to you.

7. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

8. Contact Us

For questions or assistance with returns, please reach out to us:

Email: support@vorosha.net
Phone: +880 1974-822800

Thank you for shopping with Vorosha.net!